While retail assistants usually mean well, they tend to be subject to this incurable fault called human error.This can be through major errors such as leading you on a goose chase around a store to find an item that was never in stock. Or it could be through small errors such as pressuring customers or not knowing multiple languages.
Orchard Supply Hardware’s San Jose store may have found the solution to this: a robotic store assistant. The OSHbot introduces itself to customers, scans items, leads customers to the correct item quickly all while avoiding collisions and speaking multiple languages. See for yourself:
https://www.youtube.com/watch?v=Sp9176vm7Co
The robot is friendly and efficient and quite possibly the face of future retail. It is sensitive to customers needs and provides a unique customer experience. One pleased customer claimed they would go back just to see the robot.
This robot has gone live in a Californian store this November.
